Warranty/Returns Policy

At hellomaterials, we are committed to providing the best customer service possible. To ensure customer satisfaction, we offer a comprehensive 30-day warranty policy. Full refunds are provided for items that are proven to have inherent damage. Such damage must be a manufacturing defect or shipping-related and not caused by any individual handling the item.

If you are not completely satisfied with your purchase, we offer a full refund. Simply return the item to us, and we will cover the return shipping costs.

Return Process: Step by Step

1. Contact Customer Service
   Submit a ticket via our contact page within 30 days of purchase to initiate a return request. Be sure to include a detailed description of the issue in the subject line (e.g., “Shipping Damage” or “Quality Issue”). This ensures prompt attention to your case.
2. Return Approval
   Our customer service team will assess your case and provide approval for the return if the issue falls within our warranty guidelines (manufacturing defects or shipping damage).
3. Prepare the Return Package
   Once the return is approved, carefully package the item in its original condition and packaging. Make sure the item is securely packed to avoid any further damage during return shipping.
4. Ship the Item
   We will provide you with a pre-paid shipping label to return the item to the following address:
   GOLDYSTUFF LTD
   71-75 Shelton Street
   Covent Garden
   London
   WC2H 9JQ
   UNITED KINGDOM
   +447864581773
5. Receive Your Refund
   Once we receive the returned item, we will process your refund within 3 business days. Refunds will be credited to the original payment method used at the time of purchase.

Warranty Coverage

We offer refunds or replacements for the following:

• Shipping Damage
• Manufacturing Defects

Each case will be reviewed by our team, and a refund or replacement will be determined based on the circumstances.

Important Notes

• Refunds or returns must be requested within 30 days of receiving the item.
• Items damaged due to customer mishandling are not eligible for returns or refunds.
• Exceptional returns (i.e., for reasons not listed, such as changes of mind) may be subject to a fee, but return shipping costs will be covered by hellomaterials.

For further assistance, please contact us via email at: support@giuseppelombardi.com

Additional Information

• How long will it take to receive my refund?
  Refunds are typically processed within 3 business days after we receive the returned item.
• Restocking Fee:
  No, we do not charge any restocking fees. You will receive a full refund provided the item meets our return policy conditions.
• Does our refund and return policy apply globally?
  Yes, our policy applies to all countries we ship to. Regardless of your location, you will receive the same level of service and benefits.